Computer Aid, Inc.

Salesforce Architect

Employment Type
Contract to Permanent
Experience Level

Position Description/Responsibilities (CCC/Vendor)

Salesforce Architect

Location: NYC


Rate: Negotiable


Perm hire


Job Summary

Salesforce – Team Lead/Senior Business Analyst (SBA) is responsible for the research, analysis, design, architectural approach and documentation of solutions and resolutions to work request from the various business units utilizing the Salesforce Platform. As part of Information Technology, the individual will converse regularly with managers of various business units, subject matter experts, and where applicable vendors to document business requirements and develop functional specifications.


This role requires a high level of contribution to strategic projects, providing subject matter expertise across a broad spectrum of mission critical applications. Often asked to drive or participate in major design and architectural decisions.
This individual will be asked to manage all Salesforce projects, reporting to the relevant Portfolio Manager/Demand Manager, as well as participate in projects as a subject matter expert.

Job Description

  • Deliver subject matter expertise for Salesforce solutions
  • Design technical solutions for Salesforce Applications
  • Team lead of the Salesforce technical team
  • Leverage holistic understanding of business and system process flows, performs as a subject matter expert on major strategic projects
  • Contribute at a high level in various teams and committees to make strategic design and architectural decision for the Salesforce Platform
  • Research, understand, and document business requirements and industry trends
  • Perform the critical thought necessary to model solutions that meet the stated functional requirements
  • Create functional specifications and presenting proposed solutions to senior management
  • Manage the creation of test plans, deployment plans, and user documentation
  • Participate within large project teams as well as drive projects/initiatives
  • Document current state and future state business process work flows
  • Interface with Manage Maintenance team to assist with the scheduling and prioritization of development and support efforts
  • Interface and coordinate with Infrastructure team to assist with the scheduling and prioritization of work requests and project related tasks.
  • Develop strong functional product knowledge of applications utilized by various business units
  • Participate in the support and maintenance of applications
  • Assist with the managing of relationships with third-party vendors in terms application support, in coordination with Portfolio Manager/Demand Manager
  • Communicate project status to Portfolio Manager and senior management
  • Conform to IT Risk Management policies and procedures and provide appropriate deliverables within scheduled deadlines
  • Assist with application support in coordination with business analysis and managed maintenance team
  • Provide functional support for applications leveraging knowledge of appropriate business domain

Minimum Qualifications

  • Strong functional knowledge of Salesforce Platform with a detail understanding of the technical archecture, Salesforce structure and Salesforce Administration
  • Over 5 years experience implementing and supporting Salesforce applications including CRM, Forms, workflow applications and communities
  • Over 5 years experience commercal banking solutions utilizing Salesforce for CRM.
  • Comprehensive knowledge of business process flows, and banking best practices
  • Ability to effectively drive the design and delivery of solutions, as well as participate and collaborate within stategic committees
  • In-depth knowledge of PMI and Software Development Life-Cycle (SDLC) methodologies
  • Ability to manage risk register and mitigation plans
  • Ability to develop and manage project plans
  • Clear understanding of project cost management and business analysis approaches
  • BS degree in Information Technology, Engeineering, Economics, Accounting, Finance or business related field
  • Working knowledge of business activity and processes of the area supported by team
  • Profeciency with Visio, MS Outlook, MS Project, MS PowerPoint, MS Excel
  • Experience with documenting process flows
  • Excellent analytical capabilities
  • Excellent verbal and written communication skills and comfort working with and supporting a senior management team
  • Strong sense of ownership and accountability of work
  • Strong quantitative and qualitative analytical skills and a creative flexable approach to problem solving
  • Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution
  • The Senior Salesforce Developer will understand the business models, organizational structures and technology environments of our internal customers in order support their growth and deliver measurable benefits through the intelligent use of com capabilities.




Company Overview (CCC Only)

Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.


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