Computer Aid, Inc.

Customer Support Technician

US-FL-Boca Raton
Employment Type

Position Description/Responsibilities (CCC/Vendor)

CAI is seeking a Help Desk Technician for a long term contract engagement in Boca Raton. Will work on a team of Help Desk Technicians.



  • Configure and deployment of Information Technology resources. Includes, but is not limited to desktop, laptops, printers, mobile devices, etc
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
  • Assist in coordinating audio visual setup and videoconference support
  • Assist with annual inventory scanning and equipment surplus
  • Responsible for security administration (password reset)
  • Install, configure, and update software
  • Participate in team projects, meetings and assignments
  • Responsible for reading and following the Department’s Procedures and Policies
  • Responsible for understanding and enforcing the Department’s Policies and Procedures
  • Responsible for documenting solutions to Technology issues
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
  • Responsible for tracking incidents in the service desk ticketing systems
  • Responsible for creating/tracking Property Management Reports (PMR’s) for IT equipment transfers/relocation
  • Perform other related duties as assigned
  • Ability to lift up to 25 pounds

Position Requirements/Technical Skills (CCC/Vendor)

Education :

  • Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields. Or equivalent work experience.
  • A+ Certification preferred but not required

Company Overview (CCC Only)

Computer Aid, Inc.

CAI is a global IT services firm that is currently managing active engagements with over 100 Fortune 1000 companies and government agencies around the world.  CAI offerings include balanced outsourcing solutions, Legacy Support, Application Development, Application Knowledge Capture, Service Desk/Desktop Services, and Managed Staffing Services.  Our unique methodologies and tools enable us to provide our clients with real techniques for increasing productivity, profitability and competitiveness. 


Headquartered in Allentown, PA, with offices and staff throughout the US, Canada, Europe and the Asia Pacific region, CAI offers a variety of delivery options including on-site, off-site and blended solutions.  Our delivery model allows us to successfully leverage our global staff of over 3,500 technical and managerial professionals. 


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

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