We are looking for a customer service oriented Help Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. A Help Desk Analyst I (HDA I) is responsible for providing phone-based help desk support to our customers applying technical knowledge and customer service skills.
The goal is to make sure that customer value is maintained to the standards set forth by the customer.
Provide general IT end-user support including:
Position Requirements/Technical Skills
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.