Computer Aid, Inc.

ServiceNow Developer with SACM experience (CMDB, Asset Management, Configuration Management)

US-IL-Oak Brook
Employment Type
Contract to Permanent
Experience Level

Position Description/Responsibilities (CCC/Vendor)

ServiceNow Developer SACM (CMDB, Asset Management, Configuration Management)


Provide the client with ServiceNow development Best-Practices Advice and assist in their implementation. Deliver ServiceNow development consulting services based on the Client’s ServiceNow release plan, including all modules implemented by the client:


  • Conduct Technical Analysis on the ServiceNow applications and modules
  • Develop ServiceNow Design Documentation
  • Develop User Stories for ServiceNow releases
  • Perform ServiceNow Application Configuration
  • Develop Custom Code for ServiceNow application modules
  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus
  • Code and configure interfaces between ServiceNow and other systems
  • Create and update Documentation for ServiceNow code and configurations
  • Expertise in ServiceNow (Helsinki release)
  • Strong understanding of ITIL v3 Service Operation processes




Position Requirements/Technical Skills (CCC/Vendor)

Strong capabilty to perform:

  • Strong understanding, including 2-3+ years of direct experience:
  • ServiceNow, including the following applications:
  • CMDB
  • Service Catalog
  • Change Management
  • Incident Management
  • Problem Management
  • ITIL v3
  • Well-versed in SDLC methodologies:
  • Agile
  • Waterfall

Excellent verbal and written communication skills 


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.



Company Overview (CCC Only)

Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our

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