Computer Aid, Inc.

Systems Analyst

US-FL-Tallahassee
Employment Type
Contract

Position Description/Responsibilities (CCC/Vendor)

Computer Aid is looking for a Systems Analyst to join a project in the Tallahassee area. This multi-year contract opportunity requires an in person interview.  

 

The OIT Application Services is looking for two (2) Senior Technical Business/Systems Analysts to join the team. The Senior Technical Business/Systems Analysts will report to the Manager for the Engineering and Operations (E&O) Team, but will work across multiple projects and teams to help fulfill needs. The selected candidates will be responsible for providing technical support for all applications for which the team is responsible. Strong problem solving, analytical, and communication skills are required. These are Technical Business/Systems Analyst positions requiring both business analysis and programming experience serving as liaisons between the customers and the OIT to provide technical solutions. Must develop and maintain expertise in the business unit(s) supported by the E&O team, as well as, an understanding of the systems/applications supported. Will review current system documentation to gain familiarity with the customer’s operations, understanding their processes and functions, and understanding the applications’ security methods and processes. Will review current application system program components and databases to become familiar with applications’ functionality, workflow, and data storage. Responsible for providing daily maintenance support of multiple applications/systems through the monitoring of the Department’s Service Desk system and determining resolutions for reported issues and problems. This may involve technical solutions of application data corrections in database, or functional business solutions by informing the customer of the steps and procedures to follow to resolve the issue or problem. The selected candidates must possess experience and understanding of multiple technological platforms; specifically, .NET, SQL Server, and Oracle. Must have the ability to use database tools to review and understand application system’s database objects and data; tables, triggers, procedures, functions, and packages for determining what is causing the issue or problem and provide resolution.

 

The submitted candidate must be able to perform the following duties and/or tasks:
1. Monitor Service Desk queue and resolve support tickets as assigned.
2. Assign service desk tickets to the appropriate person or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
4. Perform advanced troubleshooting to determine cause of problem.
5. Provide high level of customer service by providing status and information to the customer.
6. Research and understand client business processes and their inter-relationships.
7. Gather, document, and manage business and technical requirements.
8. Assist customers with development of business cases.
9. Perform application testing.

 

Position Requirements/Technical Skills (CCC/Vendor)

  

Education

 

 

 

Bachelor’s Degree in Computer Science, Information Systems or another related technical field, or equivalent work experience.

  

Experience

 

 

 

3 to 5 years of business/systems analysis or development experience.

  

Primary Job Duties/ Tasks

 

 

 

The submitted candidate must be able to perform the following duties and/or tasks:
1. Monitor Service Desk queue and resolve support tickets as assigned.
2. Assign service desk tickets to the appropriate person or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
4. Perform advanced troubleshooting to determine cause of problem.
5. Provide high level of customer service by providing status and information to the customer.
6. Research and understand client business processes and their inter-relationships.
7. Gather, document, and manage business and technical requirements.
8. Assist customers with development of business cases.
9. Perform application testing.

  

Job Specific Knowledge, Skills, and Abilities (KSAs)

 

 

 

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
1.    Experience with .NET required
2.    Experience with Visual Studio
3.    Knowledge of the principles, practices and techniques of maintaining existing computing applications
4.    Knowledge of relational database theories and concepts
5.    Knowledge of Windows (winforms, webforms, MVC, ASP, batch console, WCF, Class Library)
6.    Ability to work independently in the technical analysis, evaluation and resolution of custom-written computer application production issues or problems, with little or no assistance, and to make decisions and recommendations to remediate those issues or problems
7.    Skill in accurately estimating time requirements for computer programming tasks in a computer application maintenance environment
8.    Ability to understand business requirements and technical/functional specifications
9.    Ability to build efficient, viable solutions in the maintenance of business applications utilizing all established departmental standards in a team environment
10.  Ability to interact and collaborate directly with customers, technical staff, and management
11.  Ability to maintain technical documentation in accordance with Department standards
12.  Ability to determine and document business rules/logic and database actions
13.  Skill with SQL (SQL Developer etc.), SQL Server, Oracle, TFS (or similar tools), ORM (Object Relational Mapping), and NHibernate or Entity Framework
14.  Knowledge of Active Directory security
Preferred KSA: Strong analytical, problem solving, and communication skills in understanding customers’ problems, researching application functionality, analysis of application security and application data.

  

General Knowledge Skills and Abilities (KSAs):  

 

 

 

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
3. Decision Making: Makes sound, well-informed, and objective decisions.
4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Company Overview (CCC Only)

Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

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