Computer Aid, Inc.

Desktop Support Analyst

US-PA-York
Employment Type
Contract to Permanent

Position Description/Responsibilities (CCC/Vendor)

Desktop Support Analyst

 

CAI is looking for a Desktop Support analyst in the York, Pa. area.

This is a long term position with local candidates preferred.

 

This is a 6 months RTH position.

 

Details below:

 

 Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide technical support for the Corp Executives and all other York users in a timely manner.
  • Provide support for all video conferencing sessions in York office (specific proactive support for Senior Executive meetings)
  • Work individually and as part of a team to provide timely resolution.
  • Work with help desk and other teams to resolve problems timely and accurately.
  • Excellent customer service, communication and documentation skills.  Mature level of Customer Service to provide “white glove” service to Corp Executives and their admins.
  • Positive, Productive, Professional and Polite to all clients and coworkers while resolving requests.
  • Multitask in a fast-paced environment handling multiple service calls per day
  • Provide the cost-effective solutions in the purchase of pc equipment and should be very careful when purchasing.
  • Participate in On-Call rotation for Senior Executive Team (SET)off hour coverage
  • Updates and complete service requests in Track-IT! for all queues assigned
  • Provides top-notch support for all global efforts and/or projects at the York facility.  IE Project One.

 

 

Education/Experience: 

  • 4 year degree or equivalent experience in IT
  • Two years of Information Technology coursework; networking, hardware, and software technology or equivalent experience and certifications.
  • Two years or more real world Business Environment I.T. or Help Desk experience is preferred.
  • Capable to "hit the ground running" on service calls and support requests.
  • Self-motivated, confident and comfortable working independently majority of the time.
  • Explanation and Demonstration of skills will be required during interview process. Please see the requirements below.
  • Basic Networking knowledge and familiarity with switches, routers and firewalls
  • Experience working with active directory
  • Very strong Knowledge of networking concepts, MS Windows, PC Hardware, Windows 10, Office 365 , VOIP,  and other technology.

 

CAI is an EOE.

Position Requirements/Technical Skills (CCC/Vendor)

The position requires an understanding of computer hardware and software, specifically a strong knowledge of Microsoft client and Office environments…’.

 

Experience with Ticketing Systems (Track-It/ServiceNow) and Remote Collaboration Tools.

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