Computer Aid, Inc.

Desktop Engineer

Employment Type
Contract to Permanent
Experience Level

Position Description/Responsibilities (CCC/Vendor)


Desktop Architect


Job Summary: This role will be responsible for product enhancements, system configuration and technical expertise for the CSA team, designing and developing the systems and images with up-to-date OS patches and updates.  Primary Duties and Responsibilities: 

  • Design, develop, and test our corporate laptop and desktop images. Maintain our corporate laptop and desktop images up-to-date with latest Operating System updates and patches
  • Undertake design, development, and testing of application packaging for automated deployment, self service, or manual installation
  • Undertake design, development, and testing of Group Policy Objects and/or other policies for automated deployment or manual execution
  • Design, develop, and test all approved applications to current supported versions and work with the application owners on what should be included or not
  • Act as Subject Matter Expert (SME) in managing one to two of our users’ systems via SCCM
  • Work with the Client Problem Management team to create requirements, develop enhancements and/or fixes to production end user environments
  • Maintain up-to-date documentation of Ultimate Software's systems, policies and supported applications
  • Present verbal and written recommendations to Technology Services management promoting improvements to achieve operational excellence
  • Assist in evaluating new hardware and peripherals to improve UltiPeep productivity and simplify work lives

Position Requirements/Technical Skills (CCC/Vendor)


Required Qualifications: 

  • A minimum of 2 years’ experience with laptops, desktops, hardware and software
  • A minimum of 2 years’ experience with Microsoft based platforms (SCCM, Office, Bitlocker, Windows Server)
  • A minimum of 2 years’ experience with VMWare Virtualization technologies
  • Strong ability to enhance desktop security and configuration management through Group Policy Objects (GPO), and with Active Directory and GPO's/GPP's as well as the ability to create custom policies
  • Understanding of network connectivity, security and accessibility required
  • Must have strong knowledge of TCP/IP, Windows, Network Topologies, SCCM, Jamf Pro and HorizonView management and systems security best practices


  • High School Diploma required
  • Bachelor's degree required, ideally in Computer Science or Management Information Systems and 3+ years work experience

Certificates, Licenses, Registrations:

  • Microsoft MCSE certification is preferred
  • SCCM certification and/or Jamf CCT Certification required
  • ITIL or VMware certifications is preferred
  • Previous experience using with ServiceNow incident management system and/or JIRA project tracking system is preferred

Company Overview (CCC Only)

Computer Aid, Inc.


CAI is a global IT services firm that is currently managing active engagements with over 100 Fortune 1000 companies and government agencies around the world.  CAI offerings include balanced outsourcing solutions, Legacy Support, Application Development, Application Knowledge Capture, Service Desk/Desktop Services, and Managed Staffing Services.  Our unique methodologies and tools enable us to provide our clients with real techniques for increasing productivity, profitability and competitiveness. 


Headquartered in Allentown, PA, with offices and staff throughout the US, Canada, Europe and the Asia Pacific region, CAI offers a variety of delivery options including on-site, off-site and blended solutions.  Our delivery model allows us to successfully leverage our global staff of over 3,500 technical and managerial professionals. 


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

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