Computer Aid, Inc.

Desktop Support

Employment Type
Experience Level
Mid Level

Position Description/Responsibilities (CCC/Vendor)

Computer Aid, incorporated, a leader in IT services and solutions has an a immediate, long term opening for an experienced Desktop Support Technicians in the Milpitas, Ca. market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure.


Primary Responsibilities:

  • Support, configure, maintain, and troubleshoot PCs.
  • Participate as a member of the PC Support Team, which provides computing services and direction for NA users of Windows 7, Windows 10, Office 2013, Office 2016, Internet Explorer, Outlook and other business applications on PCs and laptops attached to a Windows Active Directory local area network.
  • Be responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Image delivery tools.
  • Troubleshoot hardware and software problems for PC users.
  • Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, MS Office, VPN clients, virus protection software, etc.







Position Requirements/Technical Skills (CCC/Vendor)

Required Skills:

  • BS or equivalent and 1 - 3 years IT experience.
  • Strong knowledge of and experience supporting:
    • Microsoft Office suite
    • Outlook
    • Internet Explorer
    • Remote VPN clients
    • TCP/IP and basic LAN issues
  • SMS, Microsoft Windows and Windows Active Directory experience a plus.
  • A strong customer focus and exceptional skills in delivering desktop support required.

Company Overview (CCC Only)

Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

For more information on our professionals, services, and industries we support, please see our website

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