Computer Aid, Inc.

Technical Support Lead

US-PA-New Cumberland
Employment Type
Experience Level
Mid Level

Position Description/Responsibilities (CCC/Vendor)

Computer Aid, Inc. (CAI) has an immediate need for a Technical Analyst / Support Liaison supporting Multi Functional Printing Devices. This position is located in the Harrisburg area.  This role is with a federal defense client, therefore requires a current security clearance.


Day to day duties include:

  • Communicating directly with internal management and customer management to relay technical information in layman's terms.
  • General Print Server support, monitor and patching
  • Monitor upgrades and patches made available to ensure IA and security compliance
  • Support helpdesk by elevating issues for vendor support.
  • Update MFD (MFP) configuration manuals. (currently 40 models are supported) and assist in creating new configuration manuals.
  • Assist in researching solutions for printer technical issues.
  • Working with vendors to ensure security compliance. 


Position Requirements/Technical Skills (CCC/Vendor)

In order to be successful in this role, you should have the following skills/experience:

  • Current security clearance 
  • Understanding of DOD STIG methodology
  • Understanding of ports and protocols
  • Knowledge of MFDs (MFPs) helpful
  • Experience working with vendors in a technical support function
  • Excellent customer service abilities
  • Good communication skills both verbal and written
  • Good organizational abilities



Company Overview (CCC Only)

Computer Aid, Inc.

Computer Aid, Inc. (CAI) is an Innovative Solutions Company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals in a variety of industries located around the world. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


CAI is committed to building a culture of continued learning, support, and personal development through a collegial environment. We also strive to make a positive impact to our community through various outreach programs. We make a difference for our associates and the communities in which we serve.


Our mission: to provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, woman, veterans, and individuals with disabilities will receive consideration and are encouraged to apply. 



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