Help Desk Analyst II
We are looking for a customer service oriented Help Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. A Help Desk Analyst II (HDA II) is responsible for providing phone-based help desk support to our customers by applying technical knowledge and customer service skills. This position will require a degree of technical aptitude. The goal is to make sure that customer value is maintained to the standards set forth by the customer.
Provide general IT end-user support including:
Position Requirements/Technical Skills
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.