Computer Aid, Inc.

  • IT Training Specialist

    Location US-PA-Pittsburgh
    Employment Type
  • Position Description/Responsibilities (CCC/Vendor)

    This job delivers highly complex training courses and workshops in support of workforce development, technology and/or proprietary business systems, updates or create course materials to reflect changes in processes or systems and manages the classroom effectively to ensure learning. 



    Position Requirements/Technical Skills (CCC/Vendor)


    • Display excellent verbal and written communication skills.
    • Deliver training on variety of topics (business processes, systems, orientation, boot camps) to all levels of staff.
    • Conduct workshops.
    • Provide feedback to learners on progress in class.
    • Provide regular feedback/status reports to participant’s management.
    • Mentor and coach to bridge performance gaps (a new hire on application of the processes).
    • Deliver train the trainer sessions and coach less experienced trainers.
    • Prepare for and delivers training to target audience from an existing lesson plan.
    • Use adult learning techniques, training tools and terminology appropriate to the learner and topic.
    • Adapt presentation style to meet the learner needs.
    • Practice good classroom management techniques to handle a variety of classroom situations.
    • Anticipate addresses and fields questions.
    • Provide both positive and constructive feedback to learners.
    • Present training content via classroom, virtual or webinar.
    • Modify/update existing training materials.
    • Responsible for ensuring all training materials are updated on a timely basis and scrubbed of PHI.
    • Ensure that course is presented using the most current, up-to-date format and content.
    • Understand the basic component of developing a training solution.
    • Use sound adult learning techniques and approved templates. Materials include, but are not limited to, manuals, job aids, visual aids, wall charts and Powerpoint presentations.
    • Support or Lead training related projects.
    • Create training assessment surveys.
    • Trend evaluation results.
    • Gather and summarize subject matter research.
    • Create reports and status.
    • Contribute to SOWs and contracts.
    • Act as SME in helping to design learning interventions.
    • Other duties as assigned or requested.



    • High School Diploma / GED
    • 3-5 years experience in Education, Training, or business-related specialty


    • Bachelors degree in Education or Training
    • Clinical experience
    • Nursing background


    • Good at building and maintaining interpersonal relationships, managing conflict, solving problems, and handling multiple assignments
    • Conceptual knowledge of skills directly related to training, such as: adult learning concepts and training delivery techniques
    • Basic decision making skills

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website


    Please Note: All positions are W-2 only and all relocation/lodging costs are the responsibility of the candidate if hired.


    Please send resumes to:


    Luke Wehner | Sr. Technical Recruiter
    Computer Aid, Inc. (CAI)
    300 Wood Cliff Drive Suite 300 | Canonsburg, PA 15317
    Phone: 724.749.8702 | Fax: 724.749.8785


    With the goal of ensuring a safe, productive work environment for both Computer Aid Associates and our customers, we will require that you submit to pre-employment drug testing and background screening prior to beginning employment.


    CAI is proud to be an Equal Opportunity/Affirmative Action employer.  Minorities, women, veterans, and those with disabilities will receive consideration and are highly encouraged to apply.



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