Computer Aid, Inc.

Systems Analyst (HR)

Location US-PA-Pittsburgh
Employment Type
Experience Level
Mid Level

Position Description/Responsibilities (CCC/Vendor)

CAI is looking for an HR Systems Analyst in the Pittsburgh, Pa. area.

This is 1 year position with possible extension.

Details are below...



Department/Team Description:

  • HRIS (Human Resources Information Systems) Department – Responsible for managing and maintaining employee data, managing and maintaining organizational management structure in SAPHR, providing SAPHR system support, 3rd Party interface support, Ad Hoc Reporting, HR Data Analytics

Position Summary:

  • Coordinate all activities concerning HR system and interface landscape within global HR community, hosting partners and software providers. Solves complex individual inquiries, which require specific HR knowledge and policy interpretation as well as knowledge of legal requirements for individual processes. Administers exceptions to processes and coaches HR Services Associates & Professionals in process area of specialization.

Position Requirements/Technical Skills (CCC/Vendor)

Position Duties & Responsibilities:

  • Manages and promotes efficient HR Services delivery of their specific process as well as corresponding interfaces, proactively identifies service delivery issues by taking appropriate actions to resolve and generally improve quality standards and metrics (including third party KPIs). Responsible for all exceptions in administration of specific process.
  • Proactively involved in cross departmental groups and projects to drive an integrated HR service.
  • Demonstrates clear overview about HR processes, changes, project requests and developments within a country and supports in coordination as needed.
  • Maintains responsibility for or handles highly complex queries and intense consulting needs of defined HR processes as well as ensuring administrative and coordinative support for other HR related queries.
  • Takes ownership for resolution of those queries ensuring timely, accurate and value add responses.
  • Ensures local support and knowledge for incident/problem management for local topics based on global steering and rules.
  • Ensures contact with HR Experts and other HR Senior Professionals and proactively drives development, maintenance and improvement of detailed knowledge management of designated processes and interfaces for countries covered.


  • Education Requirement(s): Bachelor’s degree (technical or business degree)

Skill & Competency Requirements:

  • 5+ years of experience in the range of HR system development, implementation and maintenance.
  • Knowledge of system techniques (esp. for HR) and HR development.
  • Good knowledge of specific features in the area of HR System Landscape Management (e.g. SAP system configuration).
  • 3+ years of experience of necessary tools (MS Access, SQL, and Excel).
  • Demonstrated collaborative skills and ability to work well within a team
  • Strong analytic problem-solving, critical-thinking skills
  • Sound organizational skills to work in a fast-paced environment and manage multiple priorities.


  • SAP HR experience
  • Project management experience
  • Experience creating medium to complex reports (SQL, Access)


Company Overview (CCC Only)

Computer Aid, Inc.


Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website


CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

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