Computer Aid, Inc.

  • Senior Desktop Technician

    Location US-DE-Wilmington
    Employment Type
    Experience Level
  • Position Description/Responsibilities (CCC/Vendor)

    Desktop Technician Position


    The Chemours location facility located in physical location has a Desktop Technician position available.  This is a highly visible, key role within the Company and the Information Technology function. This position will report to Global End User Computing Leader.

    The responsibilities of the position include, but are not limited to, the following:

    • Inventory management, installation, deployment, break-fix (HW and SW), asset return and end of life management
    • Second Level dispatched and escalated support with walk-up support (in-person)
    • Remote support via MSRA
    • Knowledge base maintenance
    • EZVista ticketing management when tickets are assigned
    • Cell phone support
    • Training and education
    • Customer ambassador – ensuring customers' needs are heard, addressed, and resolved to satisfaction



    Position Requirements/Technical Skills (CCC/Vendor)


    In order to be qualified for this role, you must possess the following:


    • A minimum of a Bachelor’s degree in an IT related field or equivalent experience
    • Minimum of 3 years in supporting enterprise level PCs
    • Minimum of 3 years in a customer facing role
    • Excellent customer service skills
    • Excellent communication skills both verbal and written
    • Excellent collaboration and team skills
    • Experience in remote troubleshooting and repair
    • Working proficiency of Windows 10 environment
    • Working proficiency of Office 365


    The following skill sets are preferred by the business unit:


    • Working experience with SCCM
    • Experience with PC Imaging processes, preferably in SCCM
    • Working experience with scripting in Powershell, WMIC, CMD
    • Dell certified technician






    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.


    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website

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