Computer Aid, Inc.

  • RTMC Operations Manager

    Location US-FL-Fort Lauderdale
  • Position Description/Responsibilities (CCC/Vendor)

    The RTMC Operations Manager manages the daily operations activities of the RTMC in accordance with the SOGs, protocols, and policies, and is responsible for the overall operations and functionality of the RTMC.


    • The RTMC Operations Manager is responsible for the project management of the CONTRACT and the TSM&O Strategic Business Plan.
    • Day-to-day management of the RTMC staff and resources, including problem resolution concerning RTMC operations
    • Ensures that RTMC operations are conducted within the design parameters, SOGs, FDOT policies, and industry standards. Participates in periodic TIM meetings and ensures appropriate interagency coordination.
    • Participates in periodic SEFRTOC meetings and ensure appropriate interagency coordination.
    • Responsible for the RTMC public relations activities such as the RTMC marketing efforts, RTMC tours, and presentations.
    • Attends meetings as directed by the DEPARTMENT to include TIM, South Florida ITS Coalition, and others as directed.
    • Prepare monthly reports of performance measures for operators and supervisors.
    • Determines and uses existing measures of effectiveness for the RTMC in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management. Prepares a monthly report on the performance of the system based on these measures of effectiveness.
    • Oversees semi-annual update of the SOG manuals to conform to the current status of the TSM&O deployment, software systems, FDOT policy, RTMC policy, and industry standards.
    • Develops training materials and the quarterly update of training materials to conform to updates in the SOG manuals. Modifies training materials as necessary as a result of system and employee performance analysis.

    Position Requirements/Technical Skills (CCC/Vendor)

    • Bachelor’s degree in Engineering or Business Administration and the equivalent of five (5) years ‘experience in the operations of a facility similar to the RTMC.
    • Understanding of TSM&O and traffic engineering principles.
    • Good leadership and interpersonal skills.
    • Has a good understanding of key management concepts.
    • Ability to clearly communicate technical information in layman’s terms.
    • Ability to work alternate work schedules and be on-call 24 hours/day.
    • Skilled in the use of Windows operating system.
    • Ability to write technical reports and correspondence.
    • Ability to coordinate real-time activities and priorities.
    • Direct experience with the day-to-day operations of a similar center.

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website

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