Computer Aid, Inc.

  • Sunwatch Technician

    Location US-FL-Ocoee
    Employment Type
    Permanent
  • Position Description/Responsibilities (CCC/Vendor)

    Computer Aid Inc. (CAI) is a $500M global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We are searching for full-time IT Support Technicians in the Orlando area.  We offer a great benefits package that includes vacation.   

     

    Duties include but are not limited to:

    • Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
    • Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
    • Provides technical services in support of project work.
    • Works with project teams to develop, engineer and implement defined technical activities.
    • Creates and maintains systems software and hardware documentation and assesses system information where appropriate
    • Coordinates and/or conducts install, move, add, and change activities based for complex activities including integrated equipment and systems.
    • Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected time frames, service level agreements and other criteria.

    Position Requirements/Technical Skills (CCC/Vendor)

    Ideal candidates will have the following experience:

    • Bachelor's Degree in a Computer related field
    • Technical background
    • Exceptional customer service experience
    • Willing to work all shifts

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

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