CAI is seeking multiple IT Service Desk Analysts in Pittsburgh, PA.
This is a long term opening that includes a competitive salary, 401k, and full medical benefits.
In 2013, Computer Aid, Inc. (CAI) launched their Autism 2Work Program with a strategic mission of helping the underemployment of many affected with ASD (Autism Spectrum) that are looking for opportunities where they can do more, learn more and develop a career in Information Technology.
This ground-breaking Initiative employs IT professionals that have been affected by Autism. In order to be considered for this role, candidates must have a diagnosis which is on the Autism Spectrum.
In this role, the Service Desk Analyst is tasked with receiving and analyzing service requests (“tickets”) to ensure that submitter has the proper authority for the requested service or system. After determining permissions, they would complete the request in accordance to defined procedures. The Service Desk Analyst will have the ability to update, create, or delete user access across multiple systems and platforms. The ability to remain focused while utilizing multiple systems simultaneously us paramount for this position.
Education & Experience:
This position is not eligible for employment sponsorship.
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.