Computer Aid, Inc.

  • IT Service Desk Analyst

    Location US-PA-Pittsburgh
    Employment Type
  • Position Description/Responsibilities (CCC/Vendor)

    CAI is seeking multiple IT Service Desk Analysts in Pittsburgh, PA. 

    This is a long term opening that includes a competitive salary, 401k, and full medical benefits. 


    In 2013, Computer Aid, Inc. (CAI) launched their Autism 2Work Program with a strategic mission of helping the underemployment of many affected with ASD (Autism Spectrum) that are looking for opportunities where they can do more, learn more and develop a career in Information Technology.


    This ground-breaking Initiative employs IT professionals that have been affected by Autism. In order to be considered for this role, candidates must have a diagnosis which is on the Autism Spectrum.


    In this role, the Service Desk Analyst is tasked with receiving and analyzing service requests (“tickets”) to ensure that submitter has the proper authority for the requested service or system. After determining permissions, they would complete the request in accordance to defined procedures. The Service Desk Analyst will have the ability to update, create, or delete user access across multiple systems and platforms. The ability to remain focused while utilizing multiple systems simultaneously us paramount for this position.


    Position Requirements/Technical Skills (CCC/Vendor)

    Technical Requirements:

    • Creation of IDs for non-employees
    • Access management across platforms that we support; RACF; LDAP; Active Directory; Data Custodianship; etc.
    • Definition of groups within Active Directory
    • Definition of file permissions within Active Directory/LDAP
    • Mainframe resource and rule maintenance (RACF)
    • Secondary auth ID creation
    • Management of Security Request Management queue - assignments and workflow to designed data custodians; including Incident and Request ITSM.
    • Knowledge of Incident management best practices
    • Access management on Enterprise Roles
    • Batch Processing/JCL
    • Knowledge of Incident management best practices
    • Exposure to DB2 and Oracle databases and queries
    • Help desk level experience of Active directory administration support
    • Access administration using RACF (Highly recommended)


    Key Competencies

    • Work independently to complete request and complete the minimum number of tickets a day
    • Possess the ability to work in a team environment and support others in the completion of assigned work
    • Able to work independently to complete requests and complete the minimum tickets per day
    • Ability to communicate clearly and effectively via verbal and written communication
    • Ability to learn and operate several systems simultaneously in order to complete a request


    Education & Experience:

    • High School Diploma
    • Post secondary education, Associate or Bachelor’s degree in Information Science, Computer Science or related field, preferred
    • Previous IT experience is a plus


    This position is not eligible for employment sponsorship.

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website

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