Worker will be tasked with performing an audit of TPWD field site telecommunications bills and related services.
Responsibilities include contacting filed sites to verify phone numbers and services being used and requesting a full Customer Service Report from Local Exchange Carriers. The phone numbers should be identified as phone system, fax, security, fire alarms, credit card machines, park residence lines. Discrepancies found will be researched and resolved in coordination with site purchasing personnel. Requests for credit from appropriate LECs will be initiated as appropriate. Contractor will be asked to document all activities, discrepancies found, changes in service and potential credits.
Contractor may be tasked with providing problem resolution related to telecommunications moves, adds and changes (MACs) in the Austin headquarters complex including platform support.
Skill in effective verbal and written communication
Skills using complex Excel spreadsheets to input data, manipulate data points and create detailed reports.
Experience communicating with Local Exchange Carriers to audit telecommunication services.
Experience using and supporting telephony endpoints connected to Nortel CSE1000 PBX and Cisco CMU systems.
Ability to work effectively with others to resolve telecommunications related systems issues.
Ability to pay close attention to details
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.