Computer Aid, Inc.

  • Technical Support

    Location US-TX-Dallas
    Employment Type
    Contract
    Experience Level
    Junior
  • Position Description/Responsibilities (CCC/Vendor)

    • Maintain agency Windows Servers/workstations security updates.
    • Applies patches to servers, workstations and SCCM images.
    • Images workstation, thin client, and tablets using SCCM. e Recover, reload, and restore files, server volumes and databases from backup.
    • Monitor, maintain and troubleshoot Active Directory environment.
    • Troubleshoots and resolve LAN/WAN connectivity issues
    • Create, modify GPO's• Administer Office 365, SCCM, SCOM, SCVMM, SCSM and related systems.
    • Performs other technical duties as assigned.
    • Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
    • Can see hidden problems.
    • Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
    • May require travel to other locations, transportation provided.

    Position Requirements/Technical Skills (CCC/Vendor)

     

    Minimum Requirements:

    Years

    Skills/Experience

    5

    Must have current hands-on work experience in Microsoft System Center 2012 and PowerShell in an enterprise environment

     

    5

    Must have the knowledge and work experience to resolve a wide variety of complex system failures, troubleshoot software, hardware, and network problems, and monitor and address Agency ServiceNow incident, changes and problem tickets.

     

    5

    Must have knowledge and work experience in managing site collections, Software Distributions points, Patch Managements, Distribution Points, Report Viewer, Operating System Deployments, and troubleshooting issues that may arise with any of the SCCM software suite

     

    5

    Must be able to work in an environment with little to no supervision.

     

                          

                   Preferences:

    Years

    Skills/Experience

    Certification

    MCSE 2008 or 2012 (will not accept earlier)

    Certification

    EMCBA (EMC Legato)

     

     

     

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

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