Computer Aid, Inc.

  • Business Analyst (Camp Hill, PA)

    Location US-PA-Camp Hill
    Employment Type
    Experience Level
  • Position Description/Responsibilities (CCC/Vendor)




    Job Location: Camp Hill, PA



    The business analyst is the key connection between the business and the IT team. They have a deep understanding of the business processes and understand how technology can solve issues the business is facing or might face in the future.

    • Key liaison with the business.
    • Analyze complex business problems and assess how technology may solve them.
    • Recommend solutions (new software, updated software, new hardware).
    • Consult with business on requirements to develop business requirements documentation.
    • Develop (with the business) user acceptance requirements for new software (user test plans).
    • Provide support to business when key issues occur (bridge business and IT solutions when major incident occurs, react to regulatory and compliance issues).

    This position will support the product development department. The ideal candidate will have experience with process modeling and content architecture. This person should know basic SQL and understand how customer data flows through the organization.

    Essential Duties and Responsibilities:

    Support the completion of the Business Requirements Document by:

    • Developing moderately complex requirements for solutions by working closely with the business and appropriate IT teams.
    • Developing functional design documents breaking down business requirements into functional requirements.
    • Using Business Requirements Documentation standards and process.
    • Collaborating with the User Experience team to build an intuitive user experience for the customers.

    Supports the development process by:

    • Supporting solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.
    • Recommending the need for additional data and/or services to address key business issues.
    • Researching third party solutions as needed.
    • Adhering to SDLC and/or PMLC standards and governance.

    Support solution deployment and support by:

    • Supporting solution integration and user acceptance testing.
    • Developing UAT test plans and executing them with stakeholders and end users.
    • Providing post implementation support to business.
    • Developing complex user acceptance criteria.
    • Serving as a liaison between business and development to manage requests for additional scope or process changes.
    • Testing case execution as needed.
    • Experience in Waterfall, Agile, Kanban and Lean preferable.
    • Cyber Security experience needed.

    Supports continuous business process improvement by understanding business processes and current strategies, researching business best practices, and staying current on related system solutions.

    Customer Focus:

    • Listen first, ask questions second and act on feedback from our customer and associates
    • Support our front-line associates. See everything we do through their eyes
    • Solicit customer feedback


    • Meet our commitments and exceed the expectations of others
    • Acknowledge our mistakes and embrace the opportunity to improve
    • Use objectivity and data to make sound decisions

    A full benefits package is offered- if interested.

    Position Requirements/Technical Skills (CCC/Vendor)



    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    EEO Statement:


    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited

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