Computer Aid, Inc.

  • ServiceNow Admin CMDB

    Location US-IL-Oak Brook
    Employment Type
    Contract
    Experience Level
    Senior
  • Position Description/Responsibilities (CCC/Vendor)

    Provide the client with ServiceNow development Best-Practices Advice and assist in their implementation.

     

     

    CMDB skills mandatory

     

    Deliver ServiceNow development consulting services based on the Client’s ServiceNow Story Requirements for ITSM, ITBM, HR Service Delivery, Service Portal, Software Asset Management, Service Mapping, Security Operations Management, Governance/Risk/Compliance from Istanbul version or deep experience with previous versions.

    Position Requirements/Technical Skills (CCC/Vendor)

    Jakarta experience preferred.

     

    • Conduct Technical Analysis on the ServiceNow applications and modules
    • Develop ServiceNow Design Documentation
    • Develop User Stories for ServiceNow releases
    • Perform ServiceNow Application Configuration
    • Develop Custom Code for ServiceNow application modules
    • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus
    •  
    • Code and configure interfaces between ServiceNow and other systems
    • Create and update Documentation for ServiceNow code and configurations
    • Strong understanding of ITIL v3 Service Operation processesStrong capabilty to perform:
    • CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply. 
    • Strong understanding, including 2-3+ years of direct experience:
    • ServiceNow, including deep experience in at least 3 of following applications and expectation that within 3 months candidates would be an expert in one or more areas able to lead a team developing custom solutions using these applications.
      • Demand Management
      • Project Management
      • Time Card
      • Resource Plans
      • Rate Cards
      • Portfolio Management
      • Performance Analytics
      • Discovery
      • Service Mapping
      • CMDB
      • Service Catalog
      • Change Management
      • Incident Management
      • Problem Management
      • Knowledge Management
      • Service Portal
      • Workflows
      • Orchestrations with Active Directory, VMware, Azure, AWS, Chef, Puppet
      • Cloud Management
    • Well-versed in SDLC methodologies:
      • Agile
      • Waterfall
    • Excellent verbal and written communication skills  

     

     CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    Company Overview (CCC Only)

     

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

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