Computer Aid, Inc.

  • Desktop Support

    Location US-TX-The Woodlands
    Employment Type
    Experience Level
    Mid Level
  • Position Description/Responsibilities (CCC/Vendor)

    Desktop Support Analyst

    Location: The Woodlands, TX

    Duration: 6 mos


    The candidate will support the Client Services team within the Desktop Managed Services discipline that provides end users the

    services and capability of accessing their desktop and applications across multiple device platforms. The candidate will be accountable

    for deskside and administrative support on various technologies utilizing a managed ticketing system. This position will also be

    responsible for providing support to senior management and C-Level executives in this office.


    Primary Responsibilities and Requirements

    1. Work in a team environment to define, implement, and support repeatable processes related to desktop managed services.
    2. Ability to troubleshoot and resolve issues on user devices (desktop, laptops, monitors, tablets, etc.).
    3. Follow procedures in relation to inventory mgt., installation/deployment, administration and repair / support processes.
    4. Data gathering and analysis related to desktop managed services to offer and maintain standardization (hardware and software) of services.
    5. Develop processes and procedures for working with 3rd party vendors that will supply the operations and maintenance, to ensure service is being delivered to meet the end user requirements.
    6. Develop and document technical environment configurations to enforce standardizations across the architecture, functionality, performance, availability, security, policy, and IT continuity requirements
    7. Build partnerships with internal customers and collaborate with vendors, consultants, and other IT personnel.


    Basic Qualifications 1. BS or BA in Computer Science, Math,

    Engineering or Other Technical Field and 5 or more years of relevant

    IT experience; or 10 or more years of relevant IT experience.


    Additional Qualifications

    1. Experience with corporate desktop management software, troubleshooting and maintenance.
    2. Experience troubleshooting deskside problems with executives and VIP users.
    3. General knowledge with engineering and supporting Microsoft Windows desktop Operating System platforms.
    4. Ability to perceive and analyze problems and to recommend technical solutions to resolve the business issues.
    5. Oral and written communications skills including the ability to communicate technical material clearly and effectively to different audiences.
    6. Ability to effectively summarize analysis, options and recommendations.
    7. Ability to perceive relationships among problems and issues; to analyze and synthesize information; to devise alternative solutions to resolve problems.
    8. Effectively conduct meetings and interviews with customers, consultants, contractors, and peers.

















    Position Requirements/Technical Skills (CCC/Vendor)

    Please see above

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 


    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website

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