Computer Aid, Inc.

  • SUPPORT TECHNICIAN

    Location US-MD-Baltimore
  • Position Description/Responsibilities (CCC/Vendor)

    Responsibilities

    Communicate effectively with all levels of customers including administrators, staff, students and vendors

    Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)

    Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures

    Installs and configures supported device operating systems

    Performs routine diagnostics and maintenance with multiple operating systems

    Installs and configures applications and other supported software packages

    Tests new releases for supported systems

    Performs network support and troubleshooting duties

    Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages

    Troubleshoots hardware and software issues

    Assists teachers with resolving device related problems

    Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity

    Coordinates with vendors when necessary

    Participates as team member on small and/or large projects

    Records activities in the work order system

    Updates/Creates internal supported system documentation

     

    Required Skills

    Associates Degree in a related technology area

    Minimum of three (3) years experience installing, upgrading, troubleshooting and maintaining device software

    Knowledge of Windows and Apple hardware and software platforms

    Ability to perform technical tasks with minimal supervision

    Must be able to follow oral and written directions

    Any equivalent combination of experience and training, which provide the required knowledge, skills and abilities will be considered.

    Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)

    Ability to lift 50 pounds and climb a ladder

     

    Desired Skills

    Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

    Company Overview (CCC Only)

    Computer Aid, Inc.

     

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  

     

    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.

     

    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

     

    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

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