Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation
Associates Degree in a related technology area
Minimum of three (3) years experience installing, upgrading, troubleshooting and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provide the required knowledge, skills and abilities will be considered.
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder
Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.
Computer Aid, Inc.
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website www.compaid.com.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.