Computer Aid, Inc.

  • Service Desk Analyst

    Location US-PA-Pittsburgh
    Employment Type
  • Position Description/Responsibilities (CCC/Vendor)

    CAI is looking for a qualified candidate for our Service Help Desk Analyst Position in the Pittsburgh, PA area.


    Please see details of the position below.



    Location: Pittsburgh PA

    Duration: Long Term Contract

    This salary position also includes a full compensative package with paid time off. 



    • Communicate and update staff on an on-going basis with regards to the status of their logged incidents, problems or changes
    • Use knowledge and judgment to diagnose issues and problems as they are reported into the Service Desk and resolve these issues as quickly and efficiently as possible
    • Ensure that the Service Desk mailbox is routinely monitored and that all inquiries and requests are actioned
    • Ensure that the Service Desk voicemail is routinely monitored and that all inquiries and requests are processed in a timely manner
    • Ensure that resolved calls are correctly closed in line with standards

    Position Requirements/Technical Skills (CCC/Vendor)


    • Prior Customer Service Experience 
    • Ability to assess each customer/employee's IT knowledge levels.
    • Ability to deal with difficult callers.
    • Logical thinker.
    • Excellent analytical and problem solving skills.
    • Up-to-date technical knowledge.
    • In-depth understanding of the software and equipment your customers/employees are using.
    • Interpersonal and customer care skills and accurate record keeping.
    • Strong communication skills.
    • The ability to work well in a team atmosphere. A passion for technology.
    • Demonstrated problem-solving abilities.

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.

    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.

    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.


    For more information on our professionals, services, and industries we support, please see our website

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