Position: Outreach/Quality Assurance Specialist
The Outreach/Quality Assurance Specialist is responsible for providing customer service support at SunPass outreach events throughout the State as well as assisting in the monitoring and evaluating the performance quality of the SunPass Program.
Knowledge, Skills, and Abilities:
Computer Aid, Inc.
CAI is a global IT services firm that is currently managing active engagements with over 100 Fortune 1000 companies and government agencies around the world. CAI offerings include balanced outsourcing solutions, Legacy Support, Application Development, Application Knowledge Capture, Service Desk/Desktop Services, and Managed Staffing Services. Our unique methodologies and tools enable us to provide our clients with real techniques for increasing productivity, profitability and competitiveness.
Headquartered in Allentown, PA, with offices and staff throughout the US, Canada, Europe and the Asia Pacific region, CAI offers a variety of delivery options including on-site, off-site and blended solutions. Our delivery model allows us to successfully leverage our global staff of over 3,500 technical and managerial professionals.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.