Computer Aid, Inc.

  • Network Operations/ Team Lead

    Location US-PA-Allentown
    Employment Type
    Experience Level
  • Position Description/Responsibilities (CCC/Vendor)

    Network Operations/Team Lead

    Location: Allentown

    12 mos (+)

    Full benefits package offered




    Under  supervision, responsible for highly complex engineering and/or analytical activities associated with one or more technical areas such as but not limited to voice/data/video network design, engineering, network hardware and associated operating systems, third party products, implementation, troubleshooting, maintenance or operations/user support.


    Experience in any of the following technology sets: Cisco Route/Switch/Firewalls, DWDM , Cisco Wireless, Nokia 7700 Series, Basic vitalized serve, SolarWinds.


    Primary Responsibilities

    • Troubleshoots and resolves highly complex network problems. Participates in development of proactive strategies that will avoid encountering future problems.

    • Monitors installation and maintenance of network hardware and software to ensure that standards are being followed.

    • Performance monitoring and tuning of network systems. Performs capacity and performance planning. Recommends and implements complex system enhancements.

    • Engineering, design, and project management of network systems projects. Develops and maintains diagrams documenting company networks.

    • Leads in technology evaluation and selection processes, ensuring compatibility between client requirements and technical performance. Documents analysis and recommendations.

    • Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develops and maintains relationships with clients, peers, vendors, and management.

    • Works in conjunction with IT Security to ensure that company Network security is not compromised.

    • Familiar with compliance rules and ensures that electronic and physical security policies are followed.

    • Participates and follows establishing processes and procedures that streamline and reduce costs.

    • Participates and follows establishing processes and procedures that streamline and reduce costs.

    • Participates in the development and meeting of Service Level Agreements. Monitors and reports to management on Key Service Indicators.

    • Possesses a detailed knowledge of various technologies and demonstrates the ability to leverage and appropriately integrate those technologies within the current environment. Balances technology integration alternatives and recommends action with consideration to both technical efficiency and effectiveness.

    • Performs other duties as assigned.



    Basic Qualifications

    • Bachelor’s degree in Computer Science, Engineering, Information Technology, or an alternate combination of education and experience which results in the equivalent job knowledge and skills.

    • 5-10 years technical Network support experience

    • 3-5 years of systems support Experience

    • 1-2 years SaaS/hybrid /Cloud solutions support


    Preferred Qualifications

    • Continuing education courses/technical seminars.

    • A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment.

    • Incumbent must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense.
















    Position Requirements/Technical Skills (CCC/Vendor)

    Please see above



    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our


    EEO Statement:


    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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