Computer Aid, Inc.

  • Service Delivery Manager - Technology Solutions

    Location US
    Employment Type
    Permanent
    Experience Level
    Mid Level
  • Position Description/Responsibilities (CCC/Vendor)

    CAI is seeking a strong Service Delivery Manager to join our Artificial Intelligence Team.  Former AI experience is not needed but is a plus.  Prior Technical Solution Sales experience or Solution Delivery is required.  


     


    The Intelligent Automation Service Delivery Manager takes direct ownership learning and leveraging industry trends specifically within RPA and develops a strong knowledge of CAI’s delivery process and solutions.  This includes but is not limited to the following:


     



    • Providing assessments, coaching and strategy to Clients related to artificial intelligence

    • Managing existing engagements to ensure that all timelines are met

    • Leveraging existing relationships or sales to upsell additional services

    • Strategic advisory delivery management services over existing projects

    • Plan, organize and execute delivery workshops for Clients

    Position Requirements/Technical Skills (CCC/Vendor)

    Requirements & Qualifications



    • At least 5 + years of professional experience, ideally in a technology driven organization

    • Technical background most recently focused on analytics, cognitive computing and/or RPA

    • Diverse technical knowledge base covering installations, deployments and technical sales support

    • Strong project management skills

    • Ability to develop and grow strategic relationships with Clients

    • Proven and effective strategist and market analyst in the IT space

    • Must have a strong interpersonal effectiveness skillset

    • Superior and demonstrable organizational, interpersonal, communication, negotiation, and operations skills are required

    • Excellent written, verbal, interpersonal, communication, and presentation skills required

    • Effective team collaboration skills and problem solving methodology is critical

    • Effectively and with determination strives for complete customer satisfaction

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


     


    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


     


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.


     


    For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

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