Computer Aid, Inc.

  • Delivery Lead

    Location US-PA-Pittsburgh
    Employment Type
    Experience Level
    Mid Level
  • Position Description/Responsibilities (CCC/Vendor)



    This job leverages combined people, process, and technology competencies  to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery services in support of product offerings. Accountabilities include, but are not limited to, supporting deliverable content, engaging key customer stakeholders, providing analysis, and building and sharing institutional knowledge.



    • Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
    • Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.
    • Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.
    • Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.
    • Other duties as assigned or requested.

    Position Requirements/Technical Skills (CCC/Vendor)




    • Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field



    • Master's Degree Business Administration, Management Information Science, Health Administration, or relevant field





    • 1 years in Consulting/and or Industry experience



    • 1 year in the Healthcare or Insurance Industry
    • 1 year in Technology Platform delivery
    • Experience engaging, influencing, and advising senior executive leaders
    • Experience working in complex matrixed environments



    • Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
    • Excellent written and spoken communications skills
    • Strong leadership and interpersonal skills
    • Ability to work independently and manage multiple task assignments
    • Proficient in the use of MS Word, Excel, and PowerPoint
    • Proven ability to build and sustain internal and customer relationships

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.


    For more information on our professionals, services, and industries we support, please see our website

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