Computer Aid, Inc.

  • Documentation Specialist-Technical Writer

    Location US-FL-Boca Raton
    Employment Type
    Experience Level
    Mid Level
  • Position Description/Responsibilities (CCC/Vendor)

    Computer Aid Inc. (CAI) is a $500M global IT consulting firm that specializes in high value, long term managed services engagements with our clients.  We are currently looking for a Documentation Specialist-Technical Writer to be an integral part of the IT team for one of our strategic accounts. 


    This is a challenging position and we are only looking for those that are highly motivated to learn, grow and keep pace in an ever-changing environment.  Successful candidates will enjoy strong career growth within CAI and/or with our clients directly.  Where needed, CAI will invest in technical training to ensure alignment with client technologies.

    Position Requirements/Technical Skills (CCC/Vendor)

    Must have:

    • Bachelor’s Degree in Journalism, Technical Writing, Business Administration, or other related field. Or equivalent work experience.
    • 3 to 5 years of business or technical writing experience and working knowledge of multiple software and graphics packages.
    • Experience in:
      • Knowledge of 508 Electronic and Information Technology Standards.
      • Creating storyboards, discuss project plans, follow project schedules, and manage project workloads independently while maintaining a strong working relationship and effective communication with the team members and the Multi-media Project Manager.
      • Assist in the oversight of and the design and development of computer based training (CBT) by using engaging learning activities, course content, quizzes and course interactions that will aid in retention and transfer, meet the business need, and support the overall training strategy of the client.
    • Create compelling concepts and designs for graphics, such as banners, logos, flyers, posters, infographics, etc. using the Adobe Creative Suite.
    • Provide guidance for and edit and create engaging video and voice over using the Adobe Creative Suite.
    • Knowledge of theories and practices of effective supervision, management, and leadership
    • Knowledge of assessment and analytical process and practices.
    • Knowledge of industry concepts and practices relating to adult learning theories and instructional design.
    • Knowledge of trends in creative design, processes, products, digital media, and websites.
    • Skill in strategic planning, program development, and project management.
    • Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions.
    • Skill in providing presentations, consultation services, and training programs.
    • Skill in using Microsoft Suite; including but not limited to Word, Excel, PowerPoint, SharePoint, etc.
    • Skill in using multimedia development tools (audio-video production, streaming media, graphic design, web site design, computer-based training software, publication software, etc.), with special emphasis on the Adobe Creative Suite and Adobe Captivate.
    • Skill in developing auditing activities; including but not limited to surveys, investigations, quality assurance reviews.
    • Communication:Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
    • Customer Service:Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
    • Decision Making:Makes sound, well-informed, and objective decisions.
    • Flexibility:Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
    • Interpersonal:Shows friendliness, courtesy, understanding, and politeness to others.
    • Leadership:Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
    • Problem Solving:Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
    • Team Building:Encourages, inspires, and guides others toward accomplishing the common goal.

    Company Overview (CCC Only)

    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.


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