Computer Aid is looking to hire a contractor to join an ongoing project for our client in Atlanta.
Monitors and maintains the Authority’s network, servers and
network connected equipment throughout the datacenter and train
control facilities. Performs and coordinates corrective actions
to restore and repair internal and external communications to
network/server/system. Performs fault isolation and
diagnostic/assessment functions to include determination and
execution of corrective actions(s) on real-time basis. Serves as
technical specialist responsible for frontline troubleshooting
and incident management during service interruptions.
Responsible for opening, closing and documenting/updating
trouble tickets correctly. Generates production support
availability, outages and status reports. Works with
operational support teams (systems and network engineering,
database administrators), application support and application
development teams to identify and document monitoring and
measurement requirements. Collect, monitors and analyzes
performance metrics and generates reports to effectively manage
and improve operations. Provides administration and reporting
services in the areas of incident, problem and availability
management. Provides Help Desk assistance during evening hours
of operations. Provides operational coverage and support on a
24/7/365 (day/week/year) rotational basis.
Associate’s degree in computer operating systems, repair, local
and wide area networking data/communications, or related field.
Four years of experience performing baseline troubleshooting
activities in a network operations center. Experience with
alarming and alerting tools is desired. Basic WAN and LAN
troubleshooting/problem determination skills are required. Must
be able to multi-task and use critical thinking skills to
interact with technical engineers and managers in a real-time
and fast paced environment.
A+ certification, or MCSE, or CCNA certification required
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website www.compaid.com.
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibite