Computer Aid, Inc.

  • Technical Architect

    Location US-IL-Chicago
    Employment Type
    Experience Level
  • Position Description/Responsibilities (CCC/Vendor)

    CAI is looking to hire a Program Advisor.  The Program Advisor will advise ServiceNow customers on best practices to realize their business objectives by leveraging the capabilities of the ServiceNow Platform. An ideal candidate will have a strong technical background in program management and / or business process management/engineering, architecture and organizational transformation. They will have demonstrated the ability to advise and facilitate customers through strategic planning functions including capability road mapping, establishing governance frameworks, and managing large enterprise programs.


    • Services Pre-Sales / Delivery
    • Serve as a Trusted Advisor, with the ability to advise executives on strategic value-based innovation and insights relative to ServiceNow business transformation programs across the ServiceNow product suite
    • Provide and/or help to establish and execute best practice business processes. Also, help establish best practices for Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and ServiceNow Platform education. 
    • Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; and mentoring, educating, and enriching technical and non-technical ServiceNow, customer and partner colleagues. 
    • Build relationships with internal and external business partners, and contribute to broader goals and growth beyond the scope of a single customer engagement.
    • Design and facilitate a program governance model including an organizational structure, authorization framework, and a matrix of Customer priorities for the ServiceNow applications and platform; rigorously executes both internal and external program governance. 
    • Be a leader who has the ability to leverage ServiceNow program management best practices and effectively to ensure delivery with excellence to ServiceNow customers, while focusing on customer business value.
    • Create and maintain long-range Capability Roadmap
    • Support the development and delivery of operating processes, play books and standard operating procedures. 
    • Provides program oversight through capability lifecycle planning and prioritization, including assisting in the development of program initiatives, goals, scope, success criteria and risk 
    • Collaborate with ServiceNow Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed 
    • Articulate ServiceNow’s Position on Program / Project value, outcomes and KPI tracking • Research & Skills Development
    • Maintain practitioner knowledge of the ServiceNow platform, and processes. 
    • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available. 
    • Advise and mentor diverse teams, which include customer and partner resources across business process and technical delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Solution Architect does not have direct authority over all resources. 
    • Perform research into program level outcomes in context of client requirements for integration Required Experience 

    Position Requirements/Technical Skills (CCC/Vendor)

    • Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions; assist with filling positions of increasing responsibility and management of program teams 
    • Experience in leading and managing business transformation for large sized global organization with demonstrated leadership driving an organizational transformation in a matrixed organization. Proven ability to analyze, design, and optimize business processes via technology and integration. 
    • Manage customer expectations; complex problems with both the customer and third-party partners. 
    • Has deep experience and demonstrated ability to promote and lead positive change in the organization. 
    • Professional consulting experience with Fortune 500 companies or equivalent experience 
    • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences. 
    • Ability to communicate abstract concepts clearly to executive level management 
    • Strong organization and facilitation skills to drive the execution of customer programs and organization strategies 
    • Experience designing and implementing client facing solutions leveraging involving enterprise software. 
    • Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule. 
    • Ability to handle and overcome objections in both a pre-sales and engagement delivery context 
    • Solid verbal and written communication skills. 
    • Ability to learn technology quickly through instruction and self-training

    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 


    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.


    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.  For more information on our professionals, services, and industries we support, please see our website


    EEO Statement:


    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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