Computer Aid, Inc.

  • IT QA and Automation Manager

    Location US-FL-Boca Raton
    Employment Type
    Experience Level
  • Position Description/Responsibilities (CCC/Vendor)

    Computer Aid Inc. (CAI) is a $500M global IT consulting firm that specializes in high value, long term managed services engagements with our clients.  We are looking for an IT QA and Automation Manager to lead an outsource QA team in one of our strategic accounts.  This role is a combination of strategic, technical and tactical, working in close collaboration with our client in transformation from a legacy environment to an automated, digital, cloud based enterprise, operating in an agile framework.    

    This management position requires both technical skills and leadership in a multi technology environment including web/e-commerce applications (.Net, Sitecore), AS/400 and 3rd party packages. Requires strong knowledge of the full SDLC with a focus on all aspects of QA/Testing including functional, multi-browser, systems integration, performance, load testing and Automation, DevOps. Responsible for personnel management, test strategies, test planning, team performance metrics analysis, client executive reporting and acting as a strategic advisor on QA, Automation and best practices in testing.

    Communication skills and ability to build strong relationships with all levels of client and CAI team personnel is critical.

    This is a salaried position with CAI that provides benefits, training opportunities and career growth opportunities within our firm.


    • Responsible for performing and leading the integration, system, and regression testing of software with both manual and automated test execution
    • Provide leadership in defining and executing an automation strategy across the enterprise for test execution
    • Support and lead transition to Agile for the testing organization
    • Developing quality artifacts (Test Strategy, Test Plans etc.,)
    • Ensure test data management best practices for full testing across integrated enterprise systems
    • Develop environment controls to manage and test projects and initiatives across Dev, Test, Stage
    • Conduct lessons learned throughout the Software Testing Life Cycle (STLC)
    • Work collaboratively with all IT teams to understand project objectives, gather testing and automation requirements, design tests (manual or automated), troubleshoot issues, and implement test solutions
    • Plan test schedules in accordance with release and project schedules
    • Manage a team of testers, both onsite at client location and offshore, including daily stand up and transition meetings
    • Train and mentor all resources on processes and technology for Quality Assurance and Testing
    • Track and analyze testing metrics to identify areas of improvement in the SDLC and make recommendations

    Position Requirements/Technical Skills (CCC/Vendor)

    General Qualifications:


    • BS in Computer Science, Mathematics, or related degree or equivalent work experience
    • 10+ years’ experience in QA/Testing
    • 5+ years managing and leading QA/Test teams, including off shore testing teams
    • Experience with Waterfall and Agile methodologies and
    • Experience supporting newer techniques (e.g. Test Driven Development, CI/CD, Continuous Integration, DevOps),
    • 5+ years’ experience with QA/testing with various technology stacks, including .Net, digital platforms (e.g. Sitecore or others similar), mainframe, 3rd party packages and web services.
    • 7+ years’ experience using testing tools such as: Quality Center, Test Director or equivalent – experience with TFS and Test Manager required
    • 3+ years’ experience in test data management - building strategies and plans for loading test data into environments
    • 3+ years’ experience in using automated testing tools - creating and running automated tests using commercial or open source tools (e.g., Selenium, UFT, Ruby, Cucumber, Load Runner)
    • 3+ years’ experience leading User Acceptance Testing and Performance Testing
    • Experienced with mobility and cloud testing
    • Preferred: Experience or exposure to DevOps tools (e.g. Hudson, Jenkins, Chef, Puppet, Git)
    • Strong analytical and problem-solving skills
    • Strong interpersonal, communication and presentation skills
    • Ability to work collaboratively, and flexibility to multi-task and adapt to changing business needs
    • Delivery-oriented team player who takes responsibility for the team’s success and drives accountability – also works Hands On in the testing and planning
    • Ability to effectively communicate to key stakeholders/management concisely and professionally


    Company Overview (CCC Only)

    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. 
    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

    For more information on our professionals, services, and industries we support, please see our website


    EEO Statement:


    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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