Computer Aid Inc. (CAI) is a $500M global IT consulting firm that specializes in high value, long term managed services engagements with our clients. This is a challenging position and we are only looking for those that are highly motivated to learn, grow and keep pace in an ever-changing environment. Successful candidates will enjoy strong career growth within CAI and/or with our clients directly. Where needed, CAI will invest in technical training to ensure alignment with client technologies.
AMOS Product Analyst (6925)
The position will perform various functions inclusive of Business Analyst, Software Installation Engineer, and Quality Assurance within a project team tasked to deploy AMOS (version 10)
Exhibit subject matter expertise on the low-level design of a product
Understand the product's entire technology stack
Understanding relational database fundamentals and working knowledge of the product data model
Understand the interdependencies between the product and other products within the enterprise
Configuration and testing of the software package at the RCL headquarters staging environment
Supporting the end users through UAT cycles
Physical installation of the software package in the vessels' production environments; travel approximately 15% - 20%
End user support during stabilization & operational support
Support of production like development & test lab environments
1Create and maintain relevant product documentation
Secondarily, the position will be asked to support the lead within a product team tasked with innovation and release management, inclusive of:
Management of a product back log of defects and enhancements
Digesting requirements & user stories
Estimation of incoming technology requests and cost/benefit analysis
Context Definition and Solution Sketching
Maintaining a relationship and driving a schedule with product vendors
Execution and evolution of the product road map
Building test cases to evaluate nonfunctional requirements
Ensures there is accurate and current documentation of all existing and new products
3rd Level Production Support
Stays abreast of trends in the marketplace to ensure the product's competitive position.
Excellent written and verbal communication
Proficiency with MS Office and Project systems tools
Proficiency in generating SQL queries and scripts.
Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.
Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.
Ability to learn, understand and apply new technologies independently and with training.
Self-motivated and able to work independently, as well as on a team environment.
Sensitivity to an environment which may collect and maintain data relevant to GDPR, PII regulations.
Preferred Skills & Technology Experience:
5 yrs Application Software Delivery Life Cycle, Implementation, and Support
1 year VMware vCenter Implementation and Supporting Custom OVF Image templates
1 year Airwatch Implementation and Support Rapid Software deployment on mobile devices
1 year AMOS setup and management
1 year SOTI Pocket Controller for Android configure and support
Preferred Maritime or Cruise & Hospitality Relevant Experience:
Supply Chain life cycle
Marine Operations processes and procedures
Maritime safety processes and procedures
AMOS version 8.4 or version AMOS 10 preferred.
40+ weekly depending on travel to support deployment (15% to 20%)
Normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required.
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.