Computer Aid, Inc.

  • AMOS Product Analyst

    Location US-FL-Miramar
    Employment Type
    Contract to Permanent
  • Position Description/Responsibilities (CCC/Vendor)

    Computer Aid Inc. (CAI) is a $500M global IT consulting firm that specializes in high value, long term managed services engagements with our clients.  This is a challenging position and we are only looking for those that are highly motivated to learn, grow and keep pace in an ever-changing environment.  Successful candidates will enjoy strong career growth within CAI and/or with our clients directly.  Where needed, CAI will invest in technical training to ensure alignment with client technologies.

    Position Requirements/Technical Skills (CCC/Vendor)

    AMOS Product Analyst (6925)

    The position will perform various functions inclusive of Business Analyst, Software Installation Engineer, and Quality Assurance within a project team tasked to deploy AMOS (version 10)


    Primary Responsibilities:

    Exhibit subject matter expertise on the low-level design of a product
    Understand the product's entire technology stack
    Understanding relational database fundamentals and working knowledge of the product data model
    Understand the interdependencies between the product and other products within the enterprise
    Configuration and testing of the software package at the RCL headquarters staging environment
    Supporting the end users through UAT cycles
    Physical installation of the software package in the vessels' production environments; travel approximately 15% - 20%
    End user support during stabilization & operational support
    Support of production like development & test lab environments
    1Create and maintain relevant product documentation

    Secondarily, the position will be asked to support the lead within a product team tasked with innovation and release management, inclusive of:
    Management of a product back log of defects and enhancements
    Digesting requirements & user stories
    Estimation of incoming technology requests and cost/benefit analysis
    Context Definition and Solution Sketching
    Maintaining a relationship and driving a schedule with product vendors
    Execution and evolution of the product road map
    Building test cases to evaluate nonfunctional requirements
    Ensures there is accurate and current documentation of all existing and new products
    3rd Level Production Support
    Stays abreast of trends in the marketplace to ensure the product's competitive position. 


    Required skills/competencies:

    Excellent written and verbal communication
    Proficiency with MS Office and Project systems tools
    Proficiency in generating SQL queries and scripts.
    Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.
    Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.
    Ability to learn, understand and apply new technologies independently and with training.
    Self-motivated and able to work independently, as well as on a team environment.
    Sensitivity to an environment which may collect and maintain data relevant to GDPR, PII regulations.

    Preferred Skills & Technology Experience:
    5 yrs Application Software Delivery Life Cycle, Implementation, and Support
    1 year VMware vCenter Implementation and Supporting Custom OVF Image templates 
    1 year Airwatch Implementation and Support Rapid Software deployment on mobile devices
    1 year AMOS setup and management
    1 year SOTI Pocket Controller for Android configure and support

    Preferred Maritime or Cruise & Hospitality Relevant Experience:
    Supply Chain life cycle
    Marine Operations processes and procedures
    Maritime safety processes and procedures 

    Preferred Skills:

    AMOS version 8.4 or version AMOS 10 preferred. 

    Maximum hours:

    40+ weekly depending on travel to support deployment (15% to 20%) 

    Normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required. 

    Company Overview (CCC Only)

    It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


    Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.



    Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries.  Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.  

    CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
    Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. 

    CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.


    For more information on our professionals, services, and industries we support, please see our website




    Status of Your Application:

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed