Computer Aid, Inc.

  • Help Desk Analyst - Student Intern

    Location US-DE-Newark
    Employment Type
    Permanent
    Experience Level
    Intern
  • Position Description/Responsibilities (CCC/Vendor)

    Help Desk Analyst - Student Intern

     

    We are looking for a customer service oriented student intern to provide Level 1 technical support to users in an efficient and accurate manner. A student intern help desk analyst is responsible for providing phone-based help desk support to our customers applying technical knowledge and customer service skills.


    The goal is to make sure that customer value is maintained to the standards set forth by the customer.

    Position Description/Responsibilities

     

    Provide basic IT end-user support including:

    • Resetting passwords
    • Provide first level contact and convey resolutions to customer issues
    • Properly escalate unresolved issues to the next level of support with strong supporting documentation
    • Utilize excellent customer service skills and exceed customers’ expectations
    • Ensure proper recording, documentation and closure of all records
    • Recommended procedure modifications or improvements
    • Preserve and grow your knowledge of help desk procedures, products and services

    Position Requirements/Technical Skills (CCC/Vendor)

    Position Requirements/Technical Skills

     

    • Strong desire to learn the role of a help desk analyst
    • Excellent customer service skills
    • Strong troubleshooting and documentation skills; Solution driven and detail oriented
    • Strong attention to detail and strong communication skills (both written and oral)
    • Excellent work ethic

    Status of Your Application:

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